Professional Experience in Current Position:

• Network Infrastructure Management: Experience in implementing and maintaining network infrastructure across fiber optic network connecting multiple government buildings.
  
• Cybersecurity Management: Collaboration with third-party firms for system monitoring, backups, and cybersecurity strategies, ensuring comprehensive protection and disaster recovery solutions.
  
• Server & Virtualization Management: Ensuring proper backups, adequate disaster recovery solutions, replication, power management, and remote support vendor accessibility.
  
• Oversight of VOIP-based telecommunication systems with local provider.
  
• Backup & Disaster Recovery: Ensure robust disaster recovery mechanisms, leveraging both local and cloud backups as well as redundant connectivity solutions.
  
• Manage a variety of devices including desktop, laptop, tablet computers and wide variety of mobile devices to include iOS, Android, and Windows systems, as well as installation of any new systems pertaining to the needs of the organization ensuring smooth operations between devices and networks.
  
• Manage building access systems with RF ID card readers.
  
• Manage building camera systems. Supported administration in video investigations of employe complaints or conduct as well as in cooperation with local law enforcement in surrounding areas in view of organizational camera system.
  
• Support major applications such as payroll and time-keeping systems, digital file management, inventory systems, help desk application, conferencing and communications applications, VOIP systems.
  
• Vendor & Third-Party Management: Coordination with third-party providers for specialized IT services and purchases as well as technical projects including building security, audio/video systems, as well as special integrations between various software solutions.

Accomplishments

• Enhanced cyber security by implementing annual training, advanced EDR solutions, email filtering, and phishing testing / training programs.
  
• Improved business continuity with robust backup and redundancy solutions enabling the organization to recover quickly and completely with minimal downtime.
  
• Replaced disorganized and undocumented legacy phone system with a new hosted by researching, testing, and mapping the old system and creating documentation to ensure smooth transition to the new system.

Career History

• IT Director – Livingston Parish Government
  – (March 2015 – today)
  • Managed all technical needs for government departments and offices over multiple local sites connected via fiber optic network in coordination with support vendors.
  • Migrated into a Director role when the Parish hired second IT employee

• Systems Administrator – St. Tammany Parish Comm District 1 – Covington, LA – (June 2004 – Mar 2015)
  • Supported all small office technical needs
  • Consulted administration on technical issues in support of 911 dispatch centers across the Parish
  • Coordinated with support contacts to maintain 911 systems
    
• 205^th Engineering Battalion – Operation Enduring Freedom IV – SGT (E5) – Kandahar, Afghanistan
  – (July 2003 – May 2004)
  
• Neill Corporation – Extended Technologies Dept., Hammond, LA
  – (Feb. 2003 – July 2004)
  • Software / Hardware technical support for business management solution.
  • Deployed with LAANG several months after starting. Returned from deployment and started new job
    
• PC Technician & Networking Specialist, Ciba Specialty Chemicals, St. Gabriel, LA
  – (Nov. 2002 – Feb. 2003)
  • Contract position assisting with system migration project
    
• Southeastern Louisiana University 
  – (Aug. 2002 – Nov. 2002)
  • Lab Attendant and Instructor’s Assistant 
  • Lab monitor and technician, grading C++ classes, as well as beginning C++ tutoring.
    
• Business Systems Analyst Bayou Steel Corp., LaPlace, LA
  – (April 2000 – May 2002)
  • Business systems design and development programming using COGNOS products programming as well as COBOL.
  • Technical support for user PC’s, server maintenance, network administration duties.