Objective

Seeking a role with NGA 911 to leverage my technical expertise and leadership in IT to support the transition to next-generation emergency communication systems. With a background in infrastructure management and cybersecurity, I aim to contribute to the delivery of secure, reliable, and responsive NG9-1-1 solutions that enhance public safety and improve emergency response effectiveness.

Professional Experience in Current Position:

• Network Infrastructure Management: Experience in implementing and maintaining network infrastructure across fiber optic network connecting multiple government buildings.
  
• Cybersecurity Management: Collaboration with third-party firms for system monitoring, backups, and cybersecurity strategies, ensuring comprehensive protection and disaster recovery solutions.
  
• Server & Virtualization Management: Ensuring proper backups, adequate disaster recovery solutions, replication, power management, and remote support vendor accessibility.
  
• VOIP Systems Management: Oversight of VOIP-based telecommunication systems.
  
• Backup & Disaster Recovery: Ensure robust disaster recovery mechanisms, leveraging both local and cloud backups and redundant connectivity solutions (e.g., Starlink).
  
• Hardware Systems Management: Manage a variety of devices including desktop, laptop, tablet computers and wide variety of mobile devices to include iOS, Android, and Windows systems, ensuring smooth operations between devices and networks.
  
• Software Systems Management: Support major applications such as payroll and time-keeping systems, digital file management, inventory systems, help desk application, conferencing and communications applications, VOIP systems, as well as building access and security systems.
  
• Vendor & Third-Party Management: Coordination with third-party providers for specialized IT services and purchases as well as technical projects including building security, audio/video systems, as well as special integrations between various software solutions.
  
• Building Access Security System Management

Accomplishments

• Enhanced cyber security by implementing annual training, advanced EDR solutions, email filtering, and phishing testing / training programs.
  
• Improved business continuity with robust backup and redundancy solutions.
  
• Replaced a disorganized legacy phone system with a new hosted, set up, ensuring constant communication during major activations, particularly with homeland, security, by collaborating with Vendors and securing backup ISP solutions.

Career History

• IT Director – Livingston Parish Government
  – (March 2015 – today)
  • Managed all technical needs for government departments and offices over 4 local sites connected via fiber optic network in coordination with support vendors.
  • Migrated into a Director role when the Parish hired second IT employee

• Systems Administrator – St. Tammany Parish Comm District 1 – Covington, LA –
  – (June 2004 – Mar 2015)
  
• 205^th Engineering Battalion – Operation Enduring Freedom IV – SGT (E5) – Kandahar, Afghanistan
  – (July 2003 – May 2004)
  
• Neill Corporation – Extended Technologies Dept., Hammond, LA
  – (Feb. 2003 – July 2004)
  • Software / Hardware technical support for business management solution.
  • Deployed with LAANG several months after starting. Returned from deployment and started new job
    
• PC Technician & Networking Specialist, Ciba Specialty Chemicals, St. Gabriel, LA
  – (Nov. 2002 – Feb. 2003)
  • Contract position assisting with system migration project
    
• Southeastern Louisiana University 
  – (Aug. 2002 – Nov. 2002)
  • Lab Attendant and Instructor’s Assistant 
  • Lab monitor and technician, grading C++ classes, as well as beginning C++ tutoring.
    
• Business Systems Analyst Bayou Steel Corp., LaPlace, LA
  – (April 2000 – May 2002)
  • Business systems design and development programming using COGNOS products programming as well as COBOL programming.
  • Technical support for user PC’s, server maintenance, network administration duties.